THE LASH SPA'S POLICIES
If you fail to provide 12 hour advance notification for your missed appointment, you will be required to pay a deposit before you book future appointments.
I ask that clients are on time for their appointments. While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints. Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the time of the next appointment.
Any reactions to eyelash extensions is not foreseeable by skilled & trained staff (or even by you). All care is taken to ensure your safety. No refunds will be issued for reactions. I offer a Free Lash Removal should this unfortunate event occur. I kindly ask that you contact The Lash Spa immediately if you become aware of any type of irritation so I may assist you as quickly as possible.
NO EXTRA GUESTS, PLEASE:
This is to ensure that your lash artist can then concentrate 100% on you and your service. Thank you for your consideration and understanding.
All appointments are held on an appointment only basis. How full your lashes will look at the end of your appointment will depend on how many lashes you have when you arrive to your appointment. Please, keep this in mind when determining how long to wait to schedule your refills. I recommend all lash clients to return every 2-3 weeks.
FREQUENTLY ASKED Q'S
HOW OFTEN SHOULD I WASH MY LASHES?
Make sure to wash your extensions everyday! Makeup impedes retention.
CAN I TOUCH MY LASHES?
Picking or pulling on your extensions will damage your natural lashes.
CAN I USE FACE OIL?
Refrain from oily makeup and skincare which will make your extensions fall off prematurely.
HOW LONG DO I NEED TO WAIT TO GET MY LASHES WET?
Do not expose freshly applied extensions to any form of water, steam, or sweat for 12 hours.
CAN I WEAR MAKEUP?
It's best to limit all makeup or to wear none at all.
HOW OFTEN DO I NEED TO COME IN FOR A FILL?
Refills are recommended between 2-3 weeks to maintain a full look.