THE LASH SPA'S POLICIES
Please arrive makeup free to your lash appointment. Mascara, eyeliner and even shadow residue can create a barrier on the natural lash which will prevent the extension and natural lash from bonding strongly, this will result in poor retention.
Don’t drink coffee or caffeine on lash appointment days. Caffeine creates energy and can cause the eyes to tremble and be jittery.
Please use the bathroom prior to your lash appointment, bathroom breaks during your appointment mean less time to lash.
If you wear contacts you may want to remove them for your appointment.
If you fail to provide 12 hour advance notification for your missed appointment, you will be required to pay a deposit before you're able to book future appointments.
We ask that our clients are on time for their appointments to ensure sufficient time for quality results. While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints. Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the time of the next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
Any reactions to eyelash extensions is not foreseeable by skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact The Lash Spa immediately if you become aware of any type of irritation so we may assist you as quickly as possible.
NO EXTRA GUESTS, PLEASE:
This is to ensure that your lash artist can then concentrate 100% on you and your treatment, and that every guest within our spa is not interrupted. If you arrive with extra guests without prior discussion with management your treatment may be refused with full cost owing. We thank you for your consideration, co-operation and understanding.
All appointments are held on an appointment only basis. *We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills)
FREQUENTLY ASKED Q'S
HOW OFTEN SHOULD I WASH MY LASHES?
Make sure to wash your extensions everyday! Makeup impedes retention.
CAN I TOUCH MY LASHES?
Picking or pulling on your extensions will damage your natural lashes.
CAN I USE FACE OIL?
Refrain from oily makeup and skincare which will make your extensions fall off prematurely.
HOW LONG DO I NEED TO WAIT TO GET MY LASHES WET?
Do not expose freshly applied extensions to any form of water, steam, or sweat for 24 hours.
CAN I WEAR MAKEUP?
It's best to limit all makeup or to wear none at all.
HOW OFTEN DO I NEED TO COME IN FOR A FILL?
Refills are recommended between 2-3 weeks to maintain a full look.